Our Guarantee

Should your furniture fail during the life of the original owner due to workmanship on wood materials, we will gladly repair or replace it. Some special-order wood species may be excluded. This guarantee does not apply to improper use, accidents, normal wear and tear, alteration, improper cleaning, or commercial use. There is a BIFMA-tested 300 lb weight limit.

Components made by outside vendors—such as the pedestal base and gas lift pistons—are excluded from our five-year guarantee. Should these parts fail during normal use within one year of delivery, we will repair or replace them at no cost. After the first year, manufactured parts will be replaced at our cost plus shipping.

The Owl Stool is designed to encourage healthy sitting postures, as demonstrated. Habitual tipping back on the lumbar support, or sitting off-center in the postural support holes, can strain the bolt connections that hold the seat to the base. If the threaded inserts are ripped from the wood grain at this connection point, it is considered improper use and falls outside our warranty coverage. We're glad to repair the damage at our cost, plus shipping—please reach out before sending your stool back to us.