Care + Maintenance

Wood Materials: Proper care ensures a lifetime of use from your furniture. Should your furniture fail during the life of the original owner because of workmanship on wood materials, we will gladly repair or replace it. Some special-order wood species may be excluded. This guarantee does not apply to improper use, accidents, normal wear and tear, alteration, improper cleaning, or commercial use. There is a BIFMA-tested 300 lb weight limit.

Improper use: The postural support holes of the we encourage healthy sitting postures, as demonstrated. This is the design and warranty intent. Habitual tipping back on the lumbar support, or not sitting centered in the postural support holes, by sitting on the edge of the seat, can strain the bolt connections that hold the seat to the base and cause damage. If the threaded inserts are ripped out of the wood grain at this connection point, it is a result of improper use, and therefore, we are not liable for the damage. We can, however, repair the damage at our cost, plus shipping. Please contact us before shipping.